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Your 2017 Pdf Could Not Be Downloaded at This Time Please Try Again Later

Written By Tuesday 17 May 2022 Add Comment Edit

Solutions to mutual issues viewing PDFs from a website.

Symptoms

Common symptoms when you tin can't view a PDF on the web:

  • A blank page in the web browser
  • A red X icon
  • A cleaved-link indicator, such as a red square, a bluish triangle, or a blue circumvolve
  • Error: "The Adobe Acrobat/Reader that is running cannot exist used to view PDF files in a web browser. Adobe Acrobat/Reader version 8 or 9 is required. Please go out and try again."

To solve some of the most common PDF-display problems, follow the instructions below in this order: Update Reader or Acrobat, fix bug with the PDF, check the browser settings, repair or reinstall Reader or Acrobat.

Update Reader or Acrobat

Adobe releases free security updates quarterly. Make sure you update your version of Reader or Acrobat to the latest release. The updates frequently include fixes to common problems. Download the latest free update.

  1. Choose Help > Cheque for Updates.

    Acrobat 9 and before: If a new update is available it installs automatically.

    Acrobat X and Eleven: Click Update and and then clickInstall.

    Acrobat DC: Continue to the next step.

  2. When the Updater dialog box appears, click Download.

  3. After download is complete, click the Acrobat install icon. In the Acrobat Updater window, click Install.

  4. After installation is complete, restart your computer and examination the PDF again to meet if y'all can view it.

PDF solutions

Refresh or reload the page

Often, just refreshing the page in your browser allows the PDF to load fully.

Try to view a unlike PDF

Endeavour viewing a different PDF. For example, see if this sample form displays in your browser. If Acrobat or Reader tin open the sample form, so the other PDF could exist damaged or the web server could be having problems. If possible, contact the individual or company who manages the website.

Endeavor to view a PDF on your hard drive

Determine if your spider web browser can open a PDF from your local hard drive rather than from the web. For this test, you need a PDF saved on your figurer.

  1. In your web browser, exercise one of the post-obit:

    • Mac Os: Choose File > Open (or Open File).
    • Windows: Press Control+O.

  2. (Windows only) From the Files Of Type menu, choose All Files.

  3. Locate a PDF on your computer, select information technology, and then click Open.

    If the PDF opens, the website yous were viewing could take a problem. Contact the individual or company who manages the website.

Browser and browser-settings solutions

Employ a different web browser

Certain atmospheric condition on your figurer, such equally security settings or browser cookies, can prevent you from viewing a PDF. Oftentimes, the fastest solution is to attempt to open up the folio using a different browser. Try any of the following browsers that y'all accept not already tried:

 Google Chrome
 Mozilla Firefox
 Microsoft Cyberspace Explorer
 Apple Safari

For a list of compatible browsers for Reader and Acrobat, see Compatible spider web browsers.

Switch to Compatibility View (Internet Explorer)

Some websites display ameliorate in the Compatibility View of Internet Explorer. The Compatibility View displays a folio as if it were in an earlier version of the browser.

For instructions on how to switch to this view, seeFix site display bug with Compatibility View.

Restart your computer and attempt opening the PDF again

Restart your computer, and so open the spider web folio again. Restarting clears the estimator retentivity and retentiveness cache. Simply restarting your estimator ofttimes resolves brandish issues.

Delete temporary Internet files (Internet Explorer, Firefox, and Chrome)

Clear the browser cache (sometimes chosen temporary Internet files) to ensure that you're viewing a fresh version of the page.

Be careful when selecting the options. Clear only the browser cache. If you clear all temporary Internet files, yous could delete the cookies that contain login information and preferences. Most browsers let y'all choose the type of content you lot want to delete.

Firefox Clear All History dialog box lets yous delete merely the browser enshroud.

Reset the Display PDF In Browser preference (Acrobat/Reader X or earlier)

Try resetting the display preference in your browser to clear up the viewing consequence.

  1. In Reader or Acrobat, right-click the document window, and choosePage Brandish Preferences.

  2. From the list at left, select Internet.

  3. Deselect Display PDF in browser, so click OK.

  4. Try to open the PDF again from the website.

View PDF in 32-chip version of Internet Explorer or Safari (Windows Vista only)

This procedure applies just to Windows Vista users with Internet Explorer 9 or earlier.

Acrobat and Reader are 32-bit applications on Windows. If you try to open a PDF in a 64-scrap version of Internet Explorer, the PDF opens in stand-alone Acrobat or Reader, non in Internet Explorer.

Only Reader ten.one or Acrobat 10.1 and later back up Net Explorer ix.

To make sure you lot're using a 32-bit version of Internet Explorer, follow these steps:

  1. In Internet Explorer, choose Aid > Near Internet Explorer. (In some versions of Internet Explorer, select the question mark in the upper-right corner to select About Internet Explorer.)

    If you lot see "64-bit Edition" next to the version, then proceed to step 2.

  2. To switch to the 32-bit Internet Explorer, first exit 64-chip Net Explorer. Then double-click the program icon for the 32-bit version:

    C:\Program Files (x86)\Internet Explorer\iexplore.exe

Reader and Acrobat solutions

Repair Reader or Acrobat

Reader or Acrobat could exist damaged. Repairing the installation is a quick troubleshooting safeguard.

Repair from within Reader or Acrobat

Choose Help > Repair Installation.

Repair using Control Console (Windows)

You tin can also repair your Acrobat or Reader installation using the Windows Control Panel.

  1. Click Start > Control Panel.

  2. Exercise 1 of the post-obit in Control Panel, depending on your version of Windows:

    • (Windows viii/7/Vista) Click Programs, and then click Programs and Features.
    • (Windows XP) Double-click Add or Remove Programs.

  3. In the list of programs, select Adobe Reader or Adobe Acrobat.

  4. Click Change and follow the instructions to repair the awarding.

  5. When the procedure is complete, click Finish.

Advanced solutions

If none of the solutions in the previous sections solve the event with viewing PDFs, you lot can try the post-obit advanced steps.

Enable the Adobe PDF browser add-on (Internet Explorer 8 and later)

Brand certain that the Adobe PDF browser add-on is enabled.

  1. Open Cyberspace Explorer and choose Tools > Manage Add-ons.

  2. Under Add together-on Types, select Toolbars and Extensions.

  3. In the Prove menu, chooseAll add-ons.

  4. In the listing of add-ons, select Adobe PDF Reader.

    If you don't see the Adobe PDF Reader add-on, try the other options on the carte du jour. For case, on some systems, the improver appears when yous select Run Without Permission.

  5. If the push says Disable, then the addition is already enabled. This button toggles between Enable and Disable, depending on the status of the selected add-on.

    Enable sets the Adobe PDF Reader addition to open PDFs in the browser.

    Disable turns off the improver and then information technology does not open PDFs in the browser.

Enable the Adobe PDF browser addition (Firefox)

Make certain that the Adobe PDF browser addition (nppdf32.dll) is enabled.

  1. In the Firefox accost bar, typevirtually:plugins

  2. Scroll down to a section named Adobe Acrobat.

  3. Make certain that File reads "nppdf32.dll" and "Adobe Acrobat Plug-In for Netscape."
    If this entry is not available, install the latest version of Reader or Acrobat.

Run Acrobat or Reader in a new local administrator account

Create a user account that has the same permissions equally the account y'all use when the trouble occurs. Or create a local administrator account. If the problem doesn't recur when you log on to the new account, and then the original user business relationship could exist damaged.

For information on setting up a user account, refer to the post-obit resources or contact your network ambassador:

Windows XP: To add a new user to the figurer

Windows Vista/7/8: Create a user business relationship

Mac Os X: Set upward users on your Mac

Optimize big PDF files

If the PDF file is iv MB or larger, ask the provider to optimize the PDF file. For information about optimizing PDF files, see Optimizing PDFs.

Check the registry path for Acrobat or Reader (Windows)

Disclaimer:  The registry contains system-related information that is critical to your estimator and applications. Earlier modifying the registry, be sure to brand a backup copy of it. Adobe doesn't provide back up for problems that can arise from improperly modifying the registry. Adobe strongly recommends that you accept experience editing system files before you modify the registry. For more than data about the registry, run across the Windows documentation or contact Microsoft.

  1. Typeregedit and click OK.

  2. Scan to the cardinal HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.

  3. Make sure that the (Default) value is set for the path where Acrobat or Reader is installed.

    • The default path for Reader is "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe".
    • The default path for Acrobat is "C:\Programme Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe".

    If Acrobat or Reader isn't installed in the default path, make sure that the key's (Default) value points to the actual location.

For a video demonstration of the procedure, run into Bank check the correct registry path.

If the above registry item doesn't exist on the organisation, do the following:

  1. Blazonregedit and click OK.

  2. Back up your current Registry file:

    • In the Registry Editor dialog box, choose File > Consign.
    • Type a proper name for the file and choose the location.
    • For Export Range, choose All.
    • Click Save.

  3. Go to Edit > New > Key and create the missing HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.

  4. Get to Edit > New > String Value and name this key (Default).

  5. Select (Default), and and then go to Edit > Modify. Type the default path (listed higher up) in the "Value data" for your production.

Repair the HKCR\AcroExch.Document registry key (Windows)

It is possible that this key is damaged, is pointing to an obsolete version of Acrobat or Reader, or is pointing to a third-party PDF viewer.

Disclaimer:  The registry contains arrangement-related information that is critical to your computer and applications. Earlier modifying the registry, be sure to brand a fill-in copy of it. Adobe doesn't provide support for issues that can ascend from improperly modifying the registry. Adobe strongly recommends that you have experience editing system files before you modify the registry. For more information nigh the registry, see the Windows documentation or contact Microsoft.

  1. Choose Start > Run, blazonregedit in the Open up text field of the Run dialog box, and then click OK.

  2. Back up your current Registry file:

    • In the Registry Editor dialog box, choose File > Export.
    • Type a name for the file and choose the location.
    • For Export Range, choose All.
    • Click Salvage.

  3. Navigate to HKEY_CLASSES_ROOT\AcroExch.Document.

  4. Correct-click AcroExch.Certificate and choose Delete; make sure that you take the correct key, and click Yes on whatsoever prompts.

  5. Right-click AcroExch.Document.vii and choose Delete; make sure that you have the correct central, and click Yes on any prompts.

  6. Repair your Acrobat or Reader installation.

    This video demonstrates the steps.

Modify the content-type header on the spider web server (Web administrators)

If yous are a webmaster or have administrative rights to a website, configure the spider web server to transport content-type headers of 'application/pdf' for PDF files. For instructions, see the documentation that came with the web server, or see this Microsoft support commodity.

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Source: https://helpx.adobe.com/ca/acrobat/kb/cant-view-pdf-web.html

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